Privacy Policy

1. Introduction

SteamX Carpet Cleaning ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your details when you visit our website at steamxcarpetcleaning.ca or submit inquiries through our online contact and estimate forms.

2. Information We Collect

When you submit a quote request or contact form on our website, we may collect the following personal information:

• Contact Identification: Your full name, email address, and telephone number.
• Service Requirements: Selected service area/city, requested service category, and message notes.
• Uploaded Media: Voluntary stain or carpet photos attached to your quote submission (up to 5MB file limit).
• Technical Logs: Basic web server interaction data, such as IP address and browser headers for security diagnostics.

3. How We Use Your Information

We collect and process your information solely for legitimate business purposes, including:

• Reviewing your cleaning requirements and generating accurate estimates.
• Contacting you via email or phone to confirm appointment schedules or clarify project details.
• Delivering secure notification emails to our team using encrypted SMTP transport.

We do not sell, rent, or trade your personal information or uploaded media to third-party advertisers or marketers.

4. Data Security & Retention

We employ industry-standard security measures to safeguard your submissions. Inbound contact inquiries are transmitted over secure SSL/TLS connections directly to our official business mailbox (info@steamxcarpetcleaning.ca). Information is retained only as long as necessary to fulfill service quotes and maintain business transaction records in compliance with Ontario regulations.

5. Contact Us

If you have any questions regarding this Privacy Policy or wish to request updates to your submitted information, please reach out to us at: